Frequently Asked Questions

How do I subscribe or cancel a subscription?
Subscribing is available on Pimsleur.com in the US, Canada, Australia and United Kingdom by clicking, here. You must create a Pimsleur account to subscribe.

Canceling your subscription depends on your point of purchase:

　　If you subscribed online through the Pimsleur website, you can easily cancel your subscription at any time by logging in to your account at accounts.pimsleur.com/home or contacting us at (800) 831-5497 during normal business hours.

　　If you subscribed through an Apple in-app purchase, please follow the instructions provided by Apple regarding cancellation of subscriptions. Without limiting the foregoing, we have found that the following works for most uses. You can manage your subscriptions purchased on your iPhone, iPad, or iPod touch by opening the Settings app, tapping your name, then tapping Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.). From there, click on Subscriptions to view, change or cancel your subscription. Alternatively, on your Mac, open the App Store app, click the sign-in button or your name at the bottom of the sidebar, and click View Information at the top of the window. On the page that appears, scroll until you see Subscriptions, then click Manage. Click Edit next to the subscription name. Detailed instructions are available here at https://support.apple.com/en-us/HT202039. If you're on a Windows computer or have yet to update to Catalina on Mac, you can also cancel subscriptions in iTunes. Open the app, then click Account > View My Account and sign in with your Apple ID if you're not already signed in. Scroll to the bottom of the Account Information screen to the Settings section. Click on the Manage link next to Subscriptions.

　　If you subscribed through a Google Play in-app purchase, please follow the instructions provided by Google Play regarding cancellation of subscriptions. Without limiting the foregoing, we have found that the following works for most users. Open the Google Play Store app on your Android phone or tablet, make sure you’re signed in to the correct Google Account, tap Menu and then Subscriptions. Select the subscription you want to cancel, tap Cancel subscription and follow the instructions. You can also manage and cancel your subscription through Google Play website by clicking here.

If you are subscribed to an Audio-Only course and wish to upgrade to Premium or All Access, you’ll first need to cancel your current subscription plan and subscribe to a new Premium or All Access plan.

If you purchased an Audio-Only course and wish to upgrade, you can do so in the Pimsleur app by clicking on a locked Premium feature.

If you own an Android or iOS phone, we recommend using the Pimsleur mobile app for iOS or Android for the best performance and to access all features.

Once you’ve installed the app, log in using your Pimsleur.com account credentials. Your course will load and sync automatically. Just click on the PLAY button to begin streaming. If you’ve purchased or subscribed to more than one course, use the Library, accessible by clicking on (☰) at the top right corner, to select a course.

The Pimsleur desktop web-based app allows you to use your course and all its features through any desktop or laptop using your favorite browser. We recommend using the latest version of Chrome, Firefox, or Safari. To get started with the desktop web-based app, log in with your account credentials at https://learn.pimsleur.com or by clicking “Launch My Course” at the top of any page on Pimsleur.com.

Your course is available from any connected desktop or laptop computer using your favorite browser. Simply go to Pimsleur.com and click on Launch My Course at the top of the page. Log in using the same email you used to purchase the course, and you’re ready to go.  We recommend you have a good internet connection, and the latest version of your browser installed.

Once your Echo device is connected to Wi-Fi, go to the Skills page in your Alexa App and search for Pimsleur. The Pimsleur Skill page will appear. Click on Enable to add the Pimsleur Skill to your account, then log in using your Pimsleur.com account credentials. Tell Alexa to “Play my Pimsleur Course.” Then say, “My Course,” and the lesson will start right where you left off in the app. If you have multiple users in your account, you’ll need to select a user number (1-4).

How do I talk to Alexa?
If you’ve used Alexa for other Skills, you’ll probably be familiar with the best ways to talk to her, but if not, here’s a list phrases to get you started:

• Just say, "Pimsleur," or ...
• Alexa, Begin Pimsleur
• Alexa, Launch Pimsleur
• Alexa, Load Pimsleur
• Alexa, Open Pimsleur
• Alexa, Play Pimsleur
• Alexa, Run Pimsleur
• Alexa, Start Pimsleur
• Alexa, Use Pimsleur
• To play a free lesson in any of Pimsleur's 51 languages, say, "Free Lesson."
• To start playing your current course, say "My course."
   

How do I start a Pimsleur lesson with Alexa?
Alexa will tell you which language, level and lesson you last played on your Echo device or in your app, and ask if you want to Continue. Confirm by saying “Continue.” Alternately, you can select a new Level and Lesson by saying, “Pick Level X, Lesson X.”

How do I switch languages with Alexa?
At present you cannot switch languages inside the Pimsleur Skill, however you can switch between Levels of a single language. To switch languages, you first need to go into your Pimsleur app on your mobile device, and open your Library from the menu at the top of the page.

What’s a Username with Alexa?
If you have more than one user on your Pimsleur app, you'll need to tell Alexa which user you are. Look at your Alexa app on your mobile device, and choose a user number. The main account holder is User 1.

How do I navigate and control my Echo device?
The Pimsleur Skill works just like any other Alexa Skill, with commands common to all. Here are a few common ones:

• Alexa, Go back / Go back to the prior lesson [Alexa confirms]
• Alexa, Skip back / Go back to the prior lesson [Alexa confirms]
• Alexa, Go forward / Go forward to the next lesson [Alexa confirms]
• Alexa, Skip / Go forward to the next lesson [Alexa confirms]
• Alexa, Pause / Pauses the current lesson
• Alexa, Restart / Goes to the beginning of the current lesson
• Alexa, Louder / Turns up the playback volume
• Alexa, Stop / Turns off the Skill. Note this command requires user to restart.
• Alexa, Quieter / Turns the playback volume down.

A registered user can share a Premium course with up to three family members so it’s easy to learn together. Progress is tracked separately for each sub-user with Premium.

Each additional user will use the same email address and password to sign into the program. The person you wish to share the course with will need to install the application on their own device. They can also use the web-based app at https://learn.pimsleur.com.

There are two ways to add a user, the first is through the app. Once you have the app opened, select the Menu  (☰) at the top right corner. Under Settings, select Users to see a list of users and add a new one. If you’re using the web version, Launch My Course, and log in. At the top right of the home page you’ll see “Hi,” and your first name.  Click on that, and select User Management to add a new user.

Pimsleur Mobile App

• Apple® iOS 11 or greater
• Android™ 7 or greater
• Most Android smartphones and tablets with 1280 X 720 or larger screen

Pimsleur Web-App (for most MAC and PC computers)

• Internet connection required
• Chrome, Firefox, Safari, browser (latest version recommended)

Pimsleur Skill for Amazon® Echo® Devices:

• An Amazon Echo device

Pimsleur is designed for use by one registered user, plus up to three household members, and may be installed on unlimited devices for your personal use.

I’m in My Library on Pimsleur.com, but how do I get my course?

　　Pimsleur Language Learning App (Mobile) - Install the app from your favorite App Store, then log in using your Pimsleur.com account credentials. Your course should load and sync automatically. Just click on the PLAY button to begin streaming. If you’ve purchased or subscribed to more than one course, use the Library, accessible by clicking on (☰) at the top right corner, to select a course.

　　Amazon Echo Devices - Activate the Pimsleur Skill from the Alexa App on your mobile device, then log in using your Pimsleur.com account credentials. Tell Alexa to “Play my Pimsleur Course.” Then say, “My Course,” and the lesson will start  where you left off in the app. If you have multiple users in your account, you’ll need to select a user number (1-4).

　　MAC or PC Computer – Click on LAUNCH MY COURSE at the top right of the Pimsleur.com homepage, or click on the link in your confirmation email. You can also log into My Account on Pimsleur.com and access the course from there.

Can I download lessons?
The mobile app (available through the Apple and Google Play app stores) allows you to download lessons for offline use within the app, and then remove them once completed to save space. The browser version of the app offers streaming only. Both work best with a strong cellular, Wi-Fi, or broadband connection.

What if I have additional questions or need help getting the course onto my device?
We have support available to help you. Please email Customer Service at Pimsleur@simonandschuster.com, or call 1-800-831-5497 for information.

The Reading Lessons are a separate part of the course that teaches reading skills through a phonetic approach developed by Dr. Pimsleur. The lessons teach the sounds of individual letters and how letters combine to form new sounds. As you progress through these reading lessons and master this phonetic approach, you will then start to read for meaning.

Note that the Reading Lessons do not teach you to read the same words and phrases you are learning in the conversational lessons, but instead give you a new way to process the language. Combining these two approaches into one program gives you the ability to develop a nuanced understanding of your new language.

Premium versions add enhanced features to help you review course content and get an even deeper understanding of the language. They include:

• Flashcards for vocabulary review.
• Speed Round game to test your skills.
• Speak Easy role-play tool with conversation transcripts.
• Lightbulb Moments / Cultural Highlights expand your understanding of the culture surrounding your new language.
• Quick Match Quiz to test yourself and help you to visualize your new language.
• Bonus Packs helps you to expand your vocabulary .
• Saved Vocabulary lets you easily jump to your favorite content.
• Skills Categories let you see sentences from completed lessons by topic. 
• Voice Coach uses AI voice recognition to make it easy to perfect your pronunciation, measure your lesson progress, and get real-time feedback. Completing Challenge mode gets you Pimsleur Certified for every level you complete! For more information, see Voice Coach FAQs here.

We don’t offer transcripts, but not because they’re a deep dark secret. Dr. Pimsleur's research found that the fastest way to truly learn a new language was by listening to, and being asked to recall a new word or phrase from memory. Those who tried to write while this was happening were far less able to recall the material they were learning. They were also less able to use it “on the fly” in actual conversations.

So even though it may seem counter-intuitive, we strongly recommend that you don’t take notes or look things up while doing your Pimsleur course. Relax and let your brain do the work it was designed to do. Premium courses add flashcards, quiz, interactive conversation transcript game and other practice elements that let you see the words and sentences written down, but we don’t recommend you use these review components until after you’ve completed your daily audio lesson.

If you own an Android or iOS phone or tablet, we recommend using the Pimsleur mobile app for iOS or Android for the best performance.

Once you’ve installed the app, log in using your Pimsleur.com account credentials. Your course will load and sync automatically. Just click on the PLAY button to begin streaming. If you’ve purchased or subscribed to more than one course, use the Library, accessible by clicking on (☰) at the top right corner, to select a course.

Officially we don’t recommend that anyone start at anything other than lesson 1 of Level 1. However, the programs are designed for someone with no experience in the language, and you are the only one who can tell what level is the best fit. If you would like to try starting with a different level, we recommend trying the first lesson of level 2. Unless you are able to do this lesson with 100% accuracy, you should start with a previous level, even if the vocabulary is largely known. The words and structures are essential and assumed to be known. There are very few basic structures taught in levels 2 & above so what is taught in previous levels is essential to your progress.

Completing Level 1 can also be useful for refining your pronunciation (accent). If you feel like or have been told that your pronunciation is not where it should be, Pimsleur will help, but we recommend you start with Level 1 in that case.

US, Canadian, Australian, and British consumers can subscribe to Pimsleur Language Programs courses, here. You must create a Pimsleur account to subscribe.

Subscriptions are available in other countries through Apple or Google Play via in-app purchases through the Pimsleur Language Learning App. For more information on the iOS version of the app, go here. For more information on the Android version of the app, go here.

A Pimsleur Audio-Only or Premium subscription offer gives you access to ALL the lessons in any single language for one low periodic charge. An All Access subscription plan gives you access to ALL the lessons for ALL 51 languages available for one low monthly price. During your subscription you will have access to as many levels of a course as are available, for a low price that is charged monthly to your credit card.

The Pimsleur mobile app and the desktop web-based app allow you to play your daily Conversational Lessons and Reading Lessons, and it’ll keep track of where you are on whatever device you use.

The Audio-Only format is available for all of our languages. The Pimsleur mobile app, available from the app stores, features a hands-free driving mode, and allows you to download audio lessons for offline use inside the app. It also syncs with Amazon Echo devices using the Pimsleur Alexa Skill, so you can easily play lessons at home as well. The web-based app can be accessed from any desktop or laptop device using a recommended browser such as Chrome, Firefox, or Safari.

The Premium format adds interactive tools to help you review course content and get in deeper with the written language. Premium versions are currently available for all languages except for these which are being developed in 2023:

• Albanian
• Armenian (Eastern)
• Armenian (Western)
• All English courses, except English for Spanish speakers and English for Brazilian Portuguese Speakers, both of which are available in Premium format.
• Lithuanian

The All Access format includes ALL 51 languages available from Pimsleur. When you are a current All Access subscriber, any new updates to the courses, additional languages or lessons are automatically added to your account at no additional cost.

The Premium version helps you learn and practice:
The Learn tab starts you off right from the Home page as you work through your audio and Reading Lessons. Once you’ve completed each day’s lessons, you can enjoy drilling down and quizzing yourself with practice elements for every kind of learner. Premium practice elements include:

• Digital Flashcards: cued in native language or flip the script and cue yourself in the target language
• Quick Match Quiz: lets you see structures you’ve heard and test your memory at the same time
• Speak Easy: interactive conversation transcripts to practice pronunciation, cadence and rhythm
• Lightbulb Moments / Cultural Highlights: expand your understanding of the culture surrounding your new language
• Skills Categories: breaks out each lesson’s sentences by topic, and lets you quiz yourself to test your progress
• Speed Round: lets you really challenge yourself on the vocabulary you’ve learned
• Saved Vocabulary: lets you easily save Flash Cards, and Skills / Voice Coach phrases into a deck which lets you jump right in to your favorite content (saved decks accessible from the Me tab.)
• Bonus Packs: Read and listen to new casual phrases to expand your vocabulary and impress your friends! (saved decks are also accessible from the Me tab.)
• Voice Coach: uses AI feedback to make it easy to perfect your pronunciation, measure your lesson progress, and get real-time feedback. Complete the challenge in all thirty lessons and get Pimsleur Certified for every level you complete! 
  Practice elements for a lesson become available as soon as you finish the main audio lesson. To access practice elements for more than one lesson at a time, head to the Practice tab.
  The Practice tab lets you work with content from all the lessons you’ve completed so far. Use the lesson selector to load individual lesson content, or select several or all completed lessons for all the flash cards, quiz items or Speed Round you can handle. Work your way through the Speak Easy conversations at your own pace, or access Skills to see phrases you've learned by topic. Skills show you the list of sentences you’ve “earned” as you complete each day’s lessons. Add tough sentences to your Saved Vocabulary list if you want to give them some extra focus. Once you’ve finished all the audio lessons, you can load hundreds of flash cards, and you can use them as often as you like. You’ll be amazed at how quickly you’ll start responding without thinking!
  Voice Coach lets you choose whether to Practice new sentences (where you're given the phrase and can work on your pronunciation) or Challenge yourself by being cued in English and responding in your target language. We use AI to give you feedback in most languages. For some where we're not able to, we let you record yourself, then compare your speech to the native speaker's. Both forms let you earn a Pimsleur Certificate upon completion of all phrases in a Level. We're working on building pronunciation breakdown into Voice Coach, and it's currently available for most of the most popular languages. Click on the tutor icon to hear words broken down into individual sounds. For more information or questions about Voice Coach, check out the Voice Coach FAQs here.
  The Me tab is where you can create your personal vocabulary and sentence list from Skills, flash cards or bonus cards. Use it to focus your practice, or quickly recall the phrases you need for a particular situation. Each item in the alphabetical list displays the word in your new language and lets you hear native speakers pronounce it then drops into flash card mode so you can practice all you want.
  The Me tab is also where you can track your course progress, set up Reminders to stay on track, monitor your learning Streak, and see your Voice Coach score, badges and certificates.
  Manage your courses from the main menu at the top of the Home screen (☰) available in the Learn tab. This menu gives you access to your Library to access different levels or languages. This is also where you go to get set up on Alexa (Amazon Echo compatible devices), see a list of users on your account, reset your password, or report a problem directly to customer service. Privacy and Legal documents, activation settings and a variety of tools can be accessed from the Help section in this menu.

The 7-day Free Trial gives you access to all available lessons in one language for Audio-Only and Premium or all available lessons for ALL languages for All Access. You can try as many lessons and features as you like during this 7-day period. You will not be charged during the free trial period.

TO AVOID BEING CHARGED, YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE THE END OF YOUR FREE TRIAL PERIOD. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL PRIOR TO YOUR NEXT BILLING DATE. PLEASE NOTE THAT SIMPLY DELETING THE APP FROM YOUR DEVICE WILL NOT CANCEL YOUR PIMSLEUR SUBSCRIPTION. PLEASE CLICK HERE FOR INSTRUCTIONS ON HOW TO CANCEL.

Your price may change over the life of your subscription for a couple of reasons. First, some subscriptions might have low price introductory offers. In that case, we will indicate to you at the time of purchase where an introductory price is being offered, as well as the price that will apply to renewals following the expiration of the introductory price.

Additionally, Pimsleur may in the future increase the price for some or all subscriptions. For subscribers who purchased through Pimsleur.com, we will attempt to notify you in advance by email so that you can choose whether to maintain your subscription and accept the price increase upon your next renewal or to cancel your subscription. For subscribers who purchased through Apple or Google Play, we will introduce and communicate any price changes in accordance with the applicable store’s policies.

We accept the following methods of payment:

• Discover Card
• Visa
• MasterCard
• American Express
• PayPal

There is no surcharge for using your credit card with Pimsleur. Please be sure to provide your exact billing information as it appears on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your request.

When do I get my course?
If you're on a mobile device, once you purchase or subscribe to your course and download the app, you can start streaming it immediately. For the desktop version, just go to the Pimsleur.com home page and click on the Launch My Course link at the top right.

Where can I see my list of digital courses?
All of your courses are listed in the app Library. To access the Library in the mobile app, tap the menu icon (☰) at the top right corner, then tap Library. To access the Library in the web app on your computer, click the arrow at the top right corner, then click Library.

If you purchased or subscribed to the course via in-app purchasing, you’ll need to go to Apple or Google Play app stores to manage your library.

If I have a problem with my credit card transaction or other billing issue, how can I get it resolved quickly?
If for any reason you have trouble purchasing a course, if your card is not accepted, or if there is a billing problem that needs to be resolved, please contact Pimsleur Customer Service, and we will assist you. We are committed to resolving your issue as quickly as possible.

Will my account be automatically billed for my subscription?
Yes. At the end of each subscription period (or free trial, if applicable), your Pimsleur subscription will automatically be renewed and billed for another subscription period until you contact us to cancel. For details on how to cancel, click here.

If you subscribed via in-app purchase, your billing relationship will be with Apple or Google as applicable and the payment method associated with your iTunes or Google Play account will be charged upon renewal. Please keep in mind that your subscription could renew if you don’t cancel at least 24 hours before your renewal date. Instructions on how to manage a subscription purchased through Apple or Google are below.

Is my subscription good for every language, or for one language that I select?
Each Premium or Audio-Only subscription is good for one language, and includes access to all available levels for that language. If you want access to more than one language at a time, you’ll need to subscribe to our All Access plan. You’ll have access to all your subscription in the Pimsleur app for as long as your subscription is current.

How many lessons do I have access to with my subscription?
This varies by language, but you will have access to all the Pimsleur lessons that exist for a particular language. For most popular languages, there are 150 lessons.

Do I need to do anything to keep my subscription once my free trial is over?
No, we ask you to provide payment information when you start your free trial. Once your free trial period is over, your subscription will start automatically, and will continue until you contact us to cancel, or if you subscribed via in-app purchase, until you cancel the subscription through Apple or Google Play as applicable.

Will I be charged during my free trial?
No, we do not charge you for the trial period. Your subscription will begin automatically following the end of your free trial if you do not cancel during the trial period and you will be charged for your first billing period at that time.

What if I want to change my payment method for a subscription purchased on Pimsleur.com?
You can access and edit the payment information used to pay for your Pimsleur subscription at any time. Just click here and update payment.

If I cancel my subscription, can I still access the lessons I’ve already done?
Access to lessons is only open to active subscribers and purchasers. However, your lesson history will be saved, so if you decide to re-subscribe (and use the same account as your original subscription), your lesson history will be available. Only one free trial period is allowed per subscription.

When do I need to cancel my subscription?
If you purchase your subscription through Pimsleur.com, you must cancel your subscription not later than 11:59pm Eastern Time on the last day of your current billing period (or your free trial period, if applicable) in order to avoid being charged for subscription renewal.

If you purchase your subscription through Apple, your billing relationship will be with Apple and will be subject to Apple’s policies on cancellation timing.

If you purchase your subscription through Google Play, your billing relationship will be with Google and will be subject to Google Play’s policies on cancellation timing. In either case, please be aware that your subscription could renew if you don’t cancel at least 24 hours before your renewal date.

Does my subscription end on the day that I cancel, or at the end of my billing period?
If you cancel your Pimsleur subscription in the middle of your subscription term, the cancellation will go into effect at the end of the then-current billing period. You will be able to continue to access your lessons until then, but we cannot issue refunds or exchanges (except, for subscriptions purchased through Pimsleur.com, in accordance with the terms of Pimsleur’s 30-day Money-Back Guarantee.

If you participate in a free trial offer and cancel during your trial period, you will lose access immediately upon cancellation.

What if I forget to cancel before the end of the billing period?
You must cancel your subscription before it renews to avoid paying for the next subscription period.

I already own Level 1. Can I subscribe to just 4 levels?
The price is the same for one level or five. Once your subscription starts, you’ll have access to all the levels of a language that exist. You only need to use the levels and lessons you wish, but the subscription fee gives you access to all of them. Many people enjoy returning to earlier lessons to work on their pronunciation or review.

Can I use my course on multiple devices?
Yes, you can use on as many devices as you’d like as long as they are for your personal use.

Yes, all Pimsleur courses are available as a lifetime purchase from Pimsleur.com. When you purchase a Pimsleur course, the lessons never expire and are yours to keep. To Purchase, choose the language you want to learn here. On the next page, click on the link labeled See All Pimsleur Products, and select the course you wish to purchase.

All Pimsleur courses are designed to work and sync seamlessly using either the Pimsleur mobile app, available from the app stores, which features a hands-free driving mode, and allows you to download audio lessons for offline use inside the app. The app It also syncs with Amazon Echo devices using our new the Pimsleur Alexa Skill, so you can easily play lessons at home as well. The web-based desktop app can be accessed from any desktop or laptop device using a recommended browser such as Chrome, Firefox, or Safari.

You can purchase or subscribe to Audio-Only for any (or all) of the languages Pimsleur offers.

The Premium format adds interactive tools to help you review course content and get in deeper with the written language. For more information about the Premium format, go here.

The Premium version helps you learn and practice: The Learn tab starts you off right from the Home page as you work through your audio and Reading Lessons. Once you’ve completed each day’s lessons, you can enjoy drilling down and quizzing yourself with practice elements for every kind of learner. Premium practice elements include:

• Digital Flashcards (cued in native language, or flip the script and cue yourself in the target language),
• Quick Match Quiz, lets you see structures you’ve heard and test your memory at the same time
• Speak Easy interactive conversation transcripts to practice pronunciation, cadence and rhythm,
• Skills categories breaks out each lesson’s sentences by topic, and lets you quiz yourself to test your progress
• Speed Round lets you really challenge yourself on the vocabulary you’ve learned.
• Saved Vocabulary
  • Save flash cards, Skills items and Voice Coach phrases to practice decks to practice or review on your own schedule
• Bonus Packs help you to expand your vocabulary. Read, listen, and practice new casual phrases to expand your vocabulary and impress your friends! 
• Voice Coach makes it easy to perfect your pronunciation, measure your lesson progress, and get real-time feedback. Complete the challenge in all thirty lessons and get Pimsleur Certified for every level you complete!

The Practice tab lets you work with content from all the lessons you’ve completed so far. Use the lesson selector to load individual lesson content, or select several or all completed lessons for all the flashcards, quiz items or Speed Round you can handle. Work your way through the Speak Easy conversations at your own pace. Once you’ve finished all the audio lessons, you can load hundreds of flash cards, and you can use them as often as you like. You’ll be amazed at how quickly you’ll start responding without thinking!

The Me tab is where you can create your personal vocabulary and sentence list from Skills, flash cards or bonus cards. Use it to focus your practice, or quickly recall the phrases you need for a particular situation. Each item in the alphabetical list displays the word in your new language and lets you hear native speakers pronounce it then drops into flash card mode so you can practice all you want.

Manage your courses from the main menu at the top of the Home screen (☰) available in the Learn tab. This menu gives you access to your Library to access different levels or languages. This is also where you go to get set up on Alexa (Amazon Echo compatible devices), see a list of users on your account, reset your password, or report a problem directly to customer service. Privacy and Legal documents, activation settings and a variety of tools can be accessed from the Help section in this menu.

We accept the following methods of payment:

• Discover Card
• Visa
• MasterCard
• American Express
• PayPal

There is no surcharge for using your credit card with Pimsleur. Please be sure to provide your exact billing information as it appears on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your request.

Subscriptions: we are unable to provide a refund of subscription charges. Please be sure to cancel your subscription before the free trial (if applicable) ends in order to avoid being charged.

Purchased Digital Products: Once you purchase a digital product, we are unable to provide a refund except as set forth in our 30-Day Money-Back Guarantee. If for any reason you have trouble accessing your course, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.

CDs: Opened physical products cannot be returned for credit or refund except as set forth in our 30-Day Money-Back Guarantee. We will refund on returns of your CD purchase if you:

• Return unopened products in their original condition.
• Include your packing slip or invoice, and return Pimsleur.com purchases (Pimsleur Language Programs) within 90 days of the shipment date listed on your packing slip.
• To arrange your return, please call us domestically at (800) 831-5497 during normal business hours.
• Original shipment charges are not refundable.
• Please ship returns by traceable, insured means along with the original packing slip or invoice.
• You are responsible for all costs associated with return shipment.
• Returns made to Pimsleur.com will be refunded in the same form as the original payment.
• The credit for your return will be applied to the credit card used to make the purchase.
• It may take up to two credit card billing cycles for the credit to appear on your statement.
• Refunds cannot be made for items returned to us more than 90 days after original shipment date.
• Exchanges can only be made for damaged goods or incorrect shipments.

Checking Your Order Status on Physical Products
Pimsleur no longer sells CD products from its site. To see purchases that were previously shipped to you by Pimsleur.com, click on the Your Account link located at the top of each page on the right. Then click on the Orders tab where you can view or track any recent or past orders.

Checking Your Order Status for Digital Purchases
If you have purchased or subscribed at Pimsleur.com, click on the Your Account link located at the top right of each page. Then click on the Orders tab to see your receipt. The Digital Library displays all your current and previous digital purchases.

You can be notified of exclusive offers, learn about new releases, and get special offers via email. Subscribe to our special offer emails by clicking “Get Special Offers” at the top of any page on Pimsleur.com. Our coupon page also advertises select offers. For our best offers, subscribe to our special offer emails.

How do I redeem a discount code?
Promo codes let you get a special discount on a digital purchase. Enter the code in the Promo Code box which displays as you checkout. Codes may only be used once per transaction, and they cannot be used if they have expired. Discount codes may not be used for Subscriptions, and you will need to pay sales taxes where applicable. If you need further assistance, please contact Customer Service at (800) 831-5497.

We offer several exciting gift subscription options. The gift recipient will have unlimited access to all lessons for the duration of their subscription. Gift subscriptions will not auto-renew, but the recipient can choose to subscribe on their own at the end of the gift term and all learning progress will be carried forward to the new term. The gift giver, who must have a U.S. billing address, can select a date up to six months in the future for the delivery of the gift email.

Gifting a Digital Lifetime Purchase Course
Once you add a product to your cart for purchase, and start the checkout process, you'll have the option to mark any product as a GIFT and select a recipient.

We’ll ask you to provide the giftee's email and you can write a custom message. We’ll notify the recipient by email along with instructions to retrieve their course.